Privacy

Privacy Statement

Last updated: 28 June 2026

1. About this statement

This statement explains how Koo English Academy Pty Ltd, ABN: 65 699 001 799 (“Koo English”, “we”, “us” or “our”), collects and handles personal information through the current Koo English Academy Pty Ltd website. We are based in Victoria, Australia and aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply, and as a matter of good privacy practice.

This statement covers the current informational, recruitment and professional-collaboration website. Separate privacy notices and guardian-consent arrangements will apply before any child learning accounts, speech recordings, subscriptions or paid learning services are launched.

2. Information we collect

Depending on how you use the website, we may collect:

• your name, contact details, organisation, university or professional information;
• information in enquiries, correspondence, meeting records or collaboration proposals;
• CVs, employment history, portfolios, references and other application information;
• website and device information, including IP address, browser type, pages visited and referring website; and
• communication preferences and records of consent.

Please do not submit information about a child through general website, enquiry or recruitment forms.

3. How and why we use information

We may collect information directly from you, through website forms and cookies, or from recruiters, referees, professional networks, public sources and organisations that introduce you to us.

We use personal information to:

• respond to enquiries and manage business relationships;
• assess employment, contractor or collaboration applications;
• operate, secure and improve the website;
• send updates where you have consented;
• maintain business and legal records; and
• prevent misuse, investigate incidents and comply with legal obligations.

We do not sell personal information.

4. Disclosure, overseas processing and cookies

We may disclose information to service providers that support our website, email, hosting, analytics, recruitment, professional advice or business operations; to authorised project or university partners; or where required by law. Some providers may process information outside Australia, including in Malaysia and Singapore. Where required, we will take reasonable steps to protect information handled overseas.

The website may use necessary and analytics cookies to operate, remember preferences and understand traffic. You can control cookies through your browser, although some website functions may be affected.

5. Security, retention, access and correction

We use reasonable administrative, technical and organisational safeguards. No online system can be guaranteed to be completely secure. We retain information only for as long as reasonably required for the purpose collected, legal obligations or dispute resolution, then delete or de-identify it where practicable.

You may ask to access or correct personal information we hold about you. We may need to verify your identity and may decline a request where permitted by law, in which case we will explain the reason where required.

6. Marketing and children

We will send marketing or project updates only where permitted and will provide a clear way to unsubscribe.

The current website is intended primarily for parents, professionals, applicants, universities and partners. Children should not submit personal information independently. Before any child-facing service is launched, Koo English will publish additional privacy information covering guardian consent, child accounts, recordings, automated speech assessment, retention, deletion and child-data safeguards.

7. Privacy enquiries and complaints

To request access or correction, withdraw consent, or raise a privacy concern, contact us at hello@kooenglish.com. We will acknowledge and investigate complaints within a reasonable period. If the Privacy Act applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

8. Changes

We may update this statement when our website, services, technology or legal obligations change. The current version will be published on this page with its effective date.